# Handoff to live chat

Superseek serves as the first line of support for customer queries. However, there are instances when customers need to or may prefer speaking to a person. 

With human handoff, you can provide customers or visitors the option to seamlessly switch between conversing with the AI and connecting with a member of your team via your current live chat tool.

## How handoff to live chat works

If handoff to live chat is enabled, here are the scenarios when the option to transfer the conversation to live chat is provided  

* the bot doesn't have a relevant answer or
* an answer is marked unhelpful or
* your customer requests to talk to a human (for example, by typing *'I want to talk to a person'*)

In these scenarios, Superseek will provide the option to transfer the chat to your current live chat tool. Clicking on it will instantly close Superseek and open your live chat tool.

<figure><img src="/files/olkG6md152HQsAuGhl7R" alt=""><figcaption></figcaption></figure>

#### The following live chat tools are supported

* Intercom
* Zendesk
* Hubspot
* Freshchat
* Tidio
* Crisp
* Tawk.to

## How to configure human handoff

Head over to <mark style="color:purple;">Bots > Manage > Settings > Routing</mark>. Navigate to the '<mark style="color:purple;">Enable handoff to Live Chat</mark>' section and enable it.

<figure><img src="/files/fkcQwg4B9t97kKVR5PDE" alt=""><figcaption></figcaption></figure>

Customize the text for the button that your customers should click to transfer to live chat.

Select your live chat provider and click 'Connect'. Insert your live chat tool's website widget embed code and click 'Connect' to activate human handoff.

{% hint style="info" %}
Here's how you can get the embed code for [Zendesk](https://docs.superseek.ai/home/using-superseek/fallback-routing-eur-human-handoff/handoff-to-live-chat/handoff-to-zendesk#where-can-i-find-my-zendesk-embed-script), [Intercom](/home/using-superseek/fallback-routing-eur-human-handoff/handoff-to-live-chat/handoff-to-intercom.md), [Freshchat](https://docs.superseek.ai/home/using-superseek/fallback-routing-eur-human-handoff/handoff-to-live-chat/handoff-to-freshchat#where-can-i-find-my-freshchat-embed-code), [Hubspot](https://docs.superseek.ai/home/using-superseek/fallback-routing-eur-human-handoff/handoff-to-live-chat/handoff-to-hubspot#where-can-i-find-my-hubspot-tracking-code), [Crisp](https://docs.superseek.ai/home/using-superseek/fallback-routing-eur-human-handoff/handoff-to-live-chat/handoff-to-crisp#where-can-i-find-my-crisp-embed-code), [Tidio](https://docs.superseek.ai/home/using-superseek/fallback-routing-eur-human-handoff/handoff-to-live-chat/handoff-to-tidio#where-can-i-find-my-tidio-installation-code), and [Tawk.to](https://docs.superseek.ai/home/using-superseek/fallback-routing-eur-human-handoff/handoff-to-live-chat/handoff-to-tawk.to#where-can-i-find-my-tawk.to-widget-code).
{% endhint %}

<figure><img src="/files/xSOlGbJzwftUvDzewsji" alt=""><figcaption></figcaption></figure>

Human handoff is now set up.

Head over to the playground, ask a question that the bot will not have an answer to, and click on the handoff button to test the integration.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.superseek.ai/home/using-superseek/fallback-routing-eur-human-handoff/handoff-to-live-chat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.