Handoff to Zendesk

If you use Zendesk as your live chat tool, follow these steps to provide customers the option to seamlessly switch between conversing with your Superseek AI bot and connecting with a member of your team via Zendesk.

Enable Human Handoff to Zendesk

Head over to Bots > Manage > Settings > Routing. Navigate to the 'Enable handoff to Live Chat' section. Select Zendesk and click 'Connect'.

Paste the Zendesk web widget embed script and click 'Connect' to activate human handoff to Zendesk live chat.

Where can I find my Zendesk Embed Script?

Please refer to this article from Zendesk to get your embed script.