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  • Enable Human Handoff to Zendesk
  • Where can I find my Zendesk Embed Script?
  1. Using Superseek
  2. Fallback, Routing â‚Ŧ Human Handoff
  3. Handoff to live chat

Handoff to Zendesk

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Last updated 1 year ago

If you use Zendesk as your live chat tool, follow these steps to provide customers the option to seamlessly switch between conversing with your Superseek AI bot and connecting with a member of your team via Zendesk.

Enable Human Handoff to Zendesk

Head over to Bots > Manage > Settings > Routing. Navigate to the 'Enable handoff to Live Chat' section. Select Zendesk and click 'Connect'.

Paste the Zendesk web widget embed script and click 'Connect' to activate human handoff to Zendesk live chat.

Where can I find my Zendesk Embed Script?

Please to get your embed script.

👩
refer to this article from Zendesk