# Handoff to Zendesk

If you use Zendesk as your live chat tool, follow these steps to provide customers the option to seamlessly switch between conversing with your Superseek AI bot and connecting with a member of your team via Zendesk.

## Enable Human Handoff to Zendesk

Head over to <mark style="color:purple;">Bots > Manage > Settings > Routing</mark>. Navigate to the '<mark style="color:purple;">Enable handoff to Live Chat</mark>' section. Select Zendesk and click 'Connect'.&#x20;

<figure><img src="/files/fkcQwg4B9t97kKVR5PDE" alt=""><figcaption></figcaption></figure>

Paste the <mark style="color:purple;">Zendesk web widget embed script</mark> and click 'Connect' to activate human handoff to Zendesk live chat.

## Where can I find my Zendesk Embed Script?

Please [refer to this article from Zendesk](https://support.zendesk.com/hc/en-us/articles/4408881932698-Adding-the-Zendesk-Chat-widget-to-your-website#:~:text=From%20the%20dashboard%2C%20select%20Settings,the%20closing%20.) to get your embed script.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.superseek.ai/home/using-superseek/fallback-routing-eur-human-handoff/handoff-to-live-chat/handoff-to-zendesk.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.