> For the complete documentation index, see [llms.txt](https://docs.superseek.ai/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.superseek.ai/home/using-superseek/fallback-routing-eur-human-handoff/handoff-to-live-chat/handoff-to-intercom.md).

# Handoff to Intercom

If you use Intercom as your live chat tool, follow these steps to provide customers the option to seamlessly switch between conversing with your Superseek AI bot and connecting with a member of your team via Intercom.

## Enable Human Handoff to Intercom

Head over to <mark style="color:purple;">Bots > Manage > Settings > Routing</mark>. Navigate to the '<mark style="color:purple;">Enable handoff to Live Chat</mark>' section. Select Intercom and click 'Connect'.&#x20;

<figure><img src="/files/fkcQwg4B9t97kKVR5PDE" alt=""><figcaption></figcaption></figure>

Paste the Intercom website widget code and click on 'Connect' to activate human handoff to Intercom live chat.

<figure><img src="/files/xSOlGbJzwftUvDzewsji" alt=""><figcaption></figcaption></figure>

## Where can I find my Intercom Embed Code?

#### In Intercom, head over to Settings.

<figure><img src="/files/45Ko4HS4QKxKkWuFhopB" alt=""><figcaption></figcaption></figure>

#### Click on Installation

<figure><img src="/files/9bSZta8HLj4HWuBWu77O" alt=""><figcaption></figcaption></figure>

#### In Web, scroll down to copy the code snippet.

<figure><img src="/files/ybwOPFX75UKAY0UkSlRj" alt=""><figcaption></figcaption></figure>

Paste this code snippet in Superseek to activate human handoff to Intercom live chat.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.superseek.ai/home/using-superseek/fallback-routing-eur-human-handoff/handoff-to-live-chat/handoff-to-intercom.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.