> For the complete documentation index, see [llms.txt](https://docs.superseek.ai/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.superseek.ai/home/using-superseek/fallback-routing-eur-human-handoff/handoff-to-live-chat/handoff-to-intercom.md).

# Handoff to Intercom

If you use Intercom as your live chat tool, follow these steps to provide customers the option to seamlessly switch between conversing with your Superseek AI bot and connecting with a member of your team via Intercom.

## Enable Human Handoff to Intercom

Head over to <mark style="color:purple;">Bots > Manage > Settings > Routing</mark>. Navigate to the '<mark style="color:purple;">Enable handoff to Live Chat</mark>' section. Select Intercom and click 'Connect'.&#x20;

<figure><img src="/files/fkcQwg4B9t97kKVR5PDE" alt=""><figcaption></figcaption></figure>

Paste the Intercom website widget code and click on 'Connect' to activate human handoff to Intercom live chat.

<figure><img src="/files/xSOlGbJzwftUvDzewsji" alt=""><figcaption></figcaption></figure>

## Where can I find my Intercom Embed Code?

#### In Intercom, head over to Settings.

<figure><img src="/files/45Ko4HS4QKxKkWuFhopB" alt=""><figcaption></figcaption></figure>

#### Click on Installation

<figure><img src="/files/9bSZta8HLj4HWuBWu77O" alt=""><figcaption></figcaption></figure>

#### In Web, scroll down to copy the code snippet.

<figure><img src="/files/ybwOPFX75UKAY0UkSlRj" alt=""><figcaption></figcaption></figure>

Paste this code snippet in Superseek to activate human handoff to Intercom live chat.