> For the complete documentation index, see [llms.txt](https://docs.superseek.ai/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.superseek.ai/home/using-superseek/fallback-routing-eur-human-handoff/handoff-to-live-chat/handoff-to-freshchat.md).

# Handoff to Freshchat

If you use Hubspot as your live chat tool, follow these steps to provide customers the option to seamlessly switch between conversing with your Superseek AI bot and connecting with a member of your team via Hubspot.

## Enable Human Handoff to Hubspot

Head over to <mark style="color:purple;">Bots > Manage > Settings > Routing</mark>. Navigate to the '<mark style="color:purple;">Enable handoff to Live Chat</mark>' section. Select Hubspot and click 'Connect'.&#x20;

<figure><img src="/files/fkcQwg4B9t97kKVR5PDE" alt=""><figcaption></figcaption></figure>

Paste the <mark style="color:purple;">Hubspot tracking code</mark> and click 'Connect' to activate human handoff to Hubspot live chat.

<figure><img src="/files/xSOlGbJzwftUvDzewsji" alt=""><figcaption></figcaption></figure>

## Where can I find my Freshchat Embed Code?

Please refer to [this article from Freshchat](https://crmsupport.freshworks.com/en/support/solutions/articles/50000004353-embed-the-freshchat-widget-on-your-website) to access your embed code.