# Fallback, Routing € Human Handoff

Occasionally, your AI bot might not have a fitting response, such as when there's insufficient data, or when human intervention becomes necessary—like when an AI response is rated unhelpful or when a user requests to converse with a person.

Tailor how the bot manages these scenarios. You can

* Set a fallback (I don't know) response
* Transfer the conversation to a person through your existing live chat provider
* Use routing buttons to guide users to a specific link (to create a ticket or to schedule time for example) or a predefined message (call us at +xx yy zz yy zz for example)
* All of the above together

<figure><img src="/files/IAyIZTWo8rw3A1iq9TmS" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.superseek.ai/home/using-superseek/fallback-routing-eur-human-handoff.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.