Fallback, Routing € Human Handoff
Learn how to configure your AI bot to handle situations where it doesn't have an answer or the question requires human intervention.
Last updated
Learn how to configure your AI bot to handle situations where it doesn't have an answer or the question requires human intervention.
Last updated
Occasionally, your AI bot might not have a fitting response, such as when there's insufficient data, or when human intervention becomes necessary—like when an AI response is rated unhelpful or when a user requests to converse with a person.
Tailor how the bot manages these scenarios. You can
Set a fallback (I don't know) response
Transfer the conversation to a person through your existing live chat provider
Use routing buttons to guide users to a specific link (to create a ticket or to schedule time for example) or a predefined message (call us at +xx yy zz yy zz for example)
All of the above together
