> For the complete documentation index, see [llms.txt](https://docs.superseek.ai/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.superseek.ai/home/using-superseek/fallback-routing-eur-human-handoff.md). # Fallback, Routing € Human Handoff Occasionally, your AI bot might not have a fitting response, such as when there's insufficient data, or when human intervention becomes necessary—like when an AI response is rated unhelpful or when a user requests to converse with a person. Tailor how the bot manages these scenarios. You can * Set a fallback (I don't know) response * Transfer the conversation to a person through your existing live chat provider * Use routing buttons to guide users to a specific link (to create a ticket or to schedule time for example) or a predefined message (call us at +xx yy zz yy zz for example) * All of the above together