Customize AI instructions

AI instructions make up the prompt your AI bot uses to generate responses. Use our default instructions or create your own.

The instructions (the prompt) you provide your AI bot dictate its role, personality, and how it interacts. You can either use our default instructions or provide your own.

Head to Bots > Manage > Settings > General. You will find the default instructions we've provided here.

Make sure to add your company or product name and a brief about what the company or product does in the provided fields. This helps improve your AI bot's responses.

The default instructions automatically incorporate your AI bot's name, your company or product name, the bot's role, and a brief about what your company or product does.

If you would like to provide custom instructions, simply disable 'Use our default instructions' and add your own.