Add Fallback Response
A fallback response is the canned response your AI bot should provide when it doesn't have a relevant answer.
When your AI bot doesn't have a relevant answer, you can configure the fallback (I don't know) response your AI bot should provide.
A fallback response is provided when
there isn't enough information in the source data to provide a relevant answer or
an answer is marked unhelpful
To configure your AI bot's fallback response, head to Bots > Manage > Settings > Routing. You can edit the fallback response here.
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