Add Fallback Response

A fallback response is the canned response your AI bot should provide when it doesn't have a relevant answer.

When your AI bot doesn't have a relevant answer, you can configure the fallback (I don't know) response your AI bot should provide.

A fallback response is provided when

• there isn't enough information in the source data to provide a relevant answer or

• an answer is marked unhelpful

To configure your AI bot's fallback response, head to Bots > Manage > Settings > Routing. You can edit the fallback response here.

Configure your fallback response